The Integration of ICT in Guidance and Counselling in Higher Learning Institutions in Dar es Salaam, Tanzania

Abstract

This study examined the integration of Information and Communication Technology (ICT) into guidance and counselling services in higher learning institutions in Dar es Salaam.ICT has the potential to increase access to guidance and counselling services in higher learning institutions. Efforts have been made to integrate ICT into guidance and counselling services in higher learning institutions. However, the effective integration of digital technology into guidance and counselling services remains a challenge. The study used a qualitative research approach using a case study design. Students and counsellors in higher learning institutions were the target population. The study involved 44 participants selected through purposive and convenience sampling. In-depth interviews, Focused Group Discussions and documentary review were used to collect data. The major findings showed that the use of ICT in guidance and counselling had increased slightly and was primarily delivered via telephones, WhatsApp, Zoom, and email. The findings showed further inadequate infrastructure, resources, and digital technology skills among counsellors, and that students were the challenges encountered in the integration of ICT into guidance and counselling services. The study concluded that the integration and use of ICT in guidance and counselling had increased slightly, ensuring the accessibility and flexibility of guidance and counselling services in higher learning institutions. The study recommended that educational stakeholders partner with the government, through the Ministry of Education, Science, and Technology, to provide ICT resources, thereby facilitating their integration into guidance and counselling services.