Vol. 5 No. 1 (2026): JBE

Articles

• The Effect of Service Tipping on the Internal Process Performance of Hotels in Kenya: A Balanced Scorecard Perspective

  Nathan Mugambi Mwamba, Stella Muhanji, Simon Kipchumba

  1-17

  Abstract views: 125

  https://doi.org/10.51317/jbe.v5i1.851

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• Behavioural Orientation and Digital Credit Engagement: An Examination of Attitudes, Intentions, and Equitable Access in Nairobi City County

  Godfrey Mutinda Peter , Peter Mwaura, Mohamad Adam Bakar

  18-24

  Abstract views: 107

  https://doi.org/10.51317/jbe.v5i1.978

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• Strategic Role of Customer Relationship Management (CRM) In Leveraging Competitiveness of Private Universities in Kenya

  Timothy Macharia Mwangi

  25-41

  Abstract views: 79

  https://doi.org/10.51317/jbe.v5i1.991

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• Effects of Public Procurement Reforms on Service Delivery in the Kenyan Judiciary

  James Ndirangu Kung'u

  42-51

  Abstract views: 78

  https://doi.org/10.51317/jbe.v5i1.1007

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• FinTech-Led Digital Credit and SME Growth: Evidence from Kitui County, Kenya

  Mutisya Muema Utoto, Tom Mokweri Nyamache, Gilbert Nyaga Njagi

  52-69

  Abstract views: 128

  https://doi.org/10.51317/jbe.v5i1.1017

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• Effect of Extrinsic Motivation on Health Workers’ Job Satisfaction in County Governments in Kenya

  James Ndirangu Kung'u

  70-81

  Abstract views: 50

  https://doi.org/10.51317/jbe.v5i1.1031

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• Influence of the Cost of Capital on the Financial Performance of SMEs in Turkana Central, Kenya.

  Daniel Ekadel Lokatukoi, Tom Nyamache, Jared Okello Otieno

  82-90

  Abstract views: 30

  https://doi.org/10.51317/jbe.v5i1.1075

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