MUGAMBI, Nathan Mwamba; MUHANJI, Stella; KIPCHUMBA, Simon. Establishing the Effect of Service Tipping on the Learning and Growth Performance of Hotels in Kenya Based on the Balanced Scorecard Perspective. Journal of Policy and Development Studies (JPDS), [S. l.], v. 2, n. 1, p. 65–75, 2023. DOI: 10.51317/jpds.v2i1.328. Disponível em: https://journals.editononline.com/index.php/jpds/article/view/328. Acesso em: 9 jun. 2026.