MWAMBA, Nathan Mugambi; MUHANJI, Stella; KIPCHUMBA, Simon. The Effect of Service Tipping on the Internal Process Performance of Hotels in Kenya: A Balanced Scorecard Perspective. Journal of Business and Entrepreneurship (JBE), [S. l.], v. 5, n. 1, p. 1–17, 2026. DOI: 10.51317/jbe.v5i1.851. Disponível em: https://journals.editononline.com/index.php/jbe/article/view/851. Acesso em: 16 jun. 2026.